Dear Customers and Partners:

Lately we become aware that counterfeit and grey market products with our SMC label or SMC partners’ label are distributed in the USA and in Canada. Please be aware that SMC has stopped manufacturing and distributing oscillating desk and stand fans (and parts) in the USA and Canada since 2006 and as well, ceiling fans since 2013 and 2008 respectively.

As a result, purchases from non-authorized distributors or channels, particularly online “stores”, are likely to be counterfeit and or grey market products. Our warranties do not apply to counterfeit and/or grey market goods and any claims for these products will be void.

1 Counterfeit is the unauthorized manufacture and distribution of products, using SMC’s or its partners’ trademarks, branding, logo, without SMC’s consent, to deceive buyers into believing they are buying authentic SMC manufactured products.

2 “Grey market” refers to SMC products which are sold outside of the approved distribution channels and are often “patched” with expired or damaged parts.

Shell Electric Holdings Limited
15 June 2021
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